Last updated: December 18, 2025
Kobu is a mobile cooking application designed for adults who want to learn and share cooking techniques through short-form tutorials, a community feed, and one-to-one messaging. Kobu focuses on an intuitive vertical layout, a dark visual theme that highlights food photography, and smooth interaction on modern iOS devices. This Technical Support Statement explains how we provide technical assistance, what you can expect from us when issues arise, and how we handle support-related questions.
Kobu is intended for users who are 18 years of age or older. Our technical support is designed with adult users in mind, including professional chefs, home cooks, and food enthusiasts. If you are under 18, you should not use Kobu or contact us for support. If we become aware that a support request or account is associated with a minor, we may ask for additional confirmation and may remove the associated data when appropriate.
The primary channel for technical support is email. If you encounter a bug, crash, display issue, or have questions about how Kobu behaves on your device, please contact us at:
Email: kobucooking@kobudirect.com
When you contact us, please include as much relevant information as possible, such as:
Kobu is developed primarily for modern iOS devices and optimized for portrait screen sizes around 375×812 points (for example, iPhone models with similar dimensions). While Kobu may run on a wider range of devices and screen sizes, our testing and support focus on:
We recommend that you keep both your operating system and Kobu up to date in order to receive the latest performance improvements, bug fixes, and security updates.
Kobu uses several system permissions to deliver its cooking and community features. These permissions are requested by the operating system and you can choose whether to grant or deny them. For transparency, the most important permissions are:
You can manage these permissions at any time from your device’s system settings. Some features of Kobu may not function correctly or may be unavailable if you deny certain permissions. Our support team may ask you to verify your permission settings when troubleshooting issues related to photos, camera, or audio.
Our technical support is focused on issues related to the Kobu app itself, including:
We generally cannot offer hardware repair services, network troubleshooting for your router or mobile carrier, or technical support for unrelated apps or operating system components. We may, however, offer general suggestions such as rebooting your device, checking free storage space, or updating your operating system if those steps are relevant to resolving a Kobu issue.
We aim to respond to support requests sent to kobucooking@kobudirect.com as quickly as reasonably possible. Actual response times can vary depending on the volume of requests, the complexity of the issue, and holidays or weekends. In most cases we attempt to provide an initial reply within a few business days.
Our support communication is provided in English. If you submit a request in another language, we may use tools to translate your message in order to understand the problem, but our reply will generally be in English.
When you contact us, we may ask for non-sensitive diagnostic information such as crash logs, screenshots, or a brief description of your actions leading up to the problem. This information helps us reproduce issues and improve Kobu for all users. We recommend that you avoid sending any sensitive personal information in screenshots (for example, email addresses, private messages, or financial details).
Any diagnostic data you provide to our support team will be used only for the purpose of troubleshooting and improving Kobu. It will be stored securely and retained only for as long as necessary to investigate and resolve the issue. For more details about how we handle personal data, please refer to our separate Privacy Policy.
Technical support does not replace moderation or safety policies. If you encounter user-generated content that appears abusive, illegal, or inappropriate, please report it and optionally contact us at kobucooking@kobudirect.com. We prohibit content that includes sexual or pornographic material, extremely violent or disturbing imagery, gambling, promotion of illegal drugs, or discrimination and hate speech. Our team may remove such content and take action on the accounts involved, including suspension or termination.
If your technical support request is actually related to harmful or prohibited content, we may treat it as both a support request and a safety report, and we may ask for additional details to help us act quickly and responsibly. We may also provide guidance on how to block or report other users if their behavior violates our policies.
Kobu is updated from time to time to add features, fix bugs, and maintain compatibility with new iOS versions and devices. When you contact us about an issue, we may ask you to update to the latest available version of Kobu before we can fully investigate the problem. Some issues may already be addressed in a more recent release.
We may also inform you when a problem is caused by limitations or changes in the underlying operating system, device hardware, or network environment. In such cases we will do our best to suggest practical workarounds or clarify expected behavior, but we may not always be able to fully eliminate the issue.
Our ability to provide effective technical support depends on the information and cooperation you provide. If we cannot reproduce an issue with the information available, we may ask additional questions or request logs or screenshots until we understand the situation. We may also explain when a certain behavior is expected due to design decisions or platform constraints, even if it does not match your preferences.
While we strive for stability and ease of use, Kobu is a software product that may contain bugs or unexpected behavior, especially after updates to the operating system or hardware. We cannot guarantee that every issue can be resolved in a specific timeframe, but we treat all valid bug reports seriously and prioritize fixes based on severity and impact.
We may revise this Technical Support Statement from time to time. Significant changes will be reflected in an updated “Last updated” date at the top of this page. Your continued use of Kobu after such changes take effect indicates that you have read and understood the updated statement.
For any questions regarding Kobu technical support, please contact:
Kobu Support Team
Email: kobucooking@kobudirect.com